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Using the Plan

The Employee Benefit Service Center Services Pledge

  • To provide quality service to our clients and their employees:

    • To be congenial to customers at all times and to solve their problems.
    • To pay claims accurately and according to the applicable Plan.
    • To provide timely claims service.

  • To specialize in programs that moderate the cost of medical care for our clients:

    • To only pay for services that are necessary and appropriate for the medical condition being treated.
    • To pay according to accepted industry standards and the lowest acceptable fee.
    • To reduce the impact of catastrophic cases by identifying potential cases early and influencing the type and cost of care given.

  • To produce a positive value for our clients through quality service, cost management practices and active communication.

  • To develop positive relationships with clients representives, such as brokers and consultants, by acting in a responsive and trustworthy manner in all activities.


 

Longtime member of the Society of Professional Benefit Administrators (SPBA)

SAS 70 compliant


 
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